Our after sales services stem from the core mission that is at the heart of our organisation- the mission of delivering value in the form of service. These after sales services are a precursor to forging long lasting relationships with our clients based on a strong foundation of trust and goodwill. The most basic and valuable thing we offer as a part of our excellent customer service is timely delivery. We value our clients’ time and push our limits to deliver the right solution at the right time.
Another key factor for the timely completion of a project is its smooth execution. To achieve this, we appoint a team of exceptionally qualified personnel that aids the client in correct installation of the storage system. Throughout the project, right from the beginning of work to its completion, we grab every opportunity to vest our clients with absolute transparency of what is happening, be it the delivery of materials, merchandising, after sales safety audits, or system installation.
In conjunction with the above, Racks and Rollers also offers exclusive training to the labours who are going to work day in and day out with our storage systems, explaining them the right methods of storing and retrieving goods in the warehouse. Additional consultation is imparted to help clients implement the best methods to achieve the optimum warehouse efficiency by reducing operation time. We also serve our clients with all the assistance they need in case of relocation. Taking the safety of our clients as an organisational responsibility, we provide constant support, regular awareness of safety rules, and reminders of safety precautions to be taken care of while utilising the system in order to ensure safe and sound operation, least damage of life, and property and zero accidents on site.
Phone: +86 17037649909
Add: Binjiang Economic Development Zone, Jiangning District, Nanjing City, Jiangsu Province, China.